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  Frequently Asked Questions
Accounts & Transaction
  1. Will all my accounts be linked to CIMB Clicks ?
  2. What if I have more than one ATM card ?
  3. What should I do if I cann't view any of my credit card (s)?
  4. What should I do if I do not receive a reference number for the funds transfer I've just done ?
  5. How long to process a funds transfer ?
  6. How can I view my activities in using CIMB Clicks ?
  7. What happens if I do not have enough funds in my accountv ?
  8. How do I logout without affecting the transaction/ payments that I have submitted ?
  9. If I move to other services within the CIMB clicks site or logout before the current transaction is completed, will this affect the transaction ?
  10. If I click Back button will the transactio/ payment that I have submitted previously be delete from the system ?
  11. If my transaction was not successful for some reasons, is the transaction record still in the system ? Do I have to re-submit again ?
  12. Can I save a transaction that I have done ?
  13. Can I print my transaction was done ?
  14. Why does my browser time out when I left idle ?
  15. How can I cancel/change a funds transfer I've already submitted ?
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  1. Will all my accounts be linked to CIMB Clicks ?

    Basically, every account can be linked through CIMB Clicks, except company accounts and joint accounts. The account linked to your ATM card will be automatically linked to CIMB Clicks

    For Time Deposit and Tabungan Pendidikan, you are only see the Balance Inquiry Function.

    For credit card accounts, you can pay its bills through the [PAY BILLS] menu.

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  2. What if I have more than one ATM card ?

    You do not need to register all your ATM card. By registering the CIMB Clicks facility using one of the ATM card, you can access all of your accounts in CIMB Niaga.

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  3. What should I do if I can't view any of my CIMB Niaga credit card (s) ?

    Please call CIMB Niaga Phone Banking at 14041 (local) or 62-21-14041 (International).

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  4. What should I do if I do not receive a reference number for the funds transfer I've just done ?

    If there is an error while processing your instruction, you may not get the reference number on the screen. To get your reference number and the status of your instruction, please go to [CLICKS TRANSACTION] menu.

    If you need information about the error message you receive, please call CIMB Niaga Phone Banking at 14041 (local) or 62-21-14041 (International).

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  5. How long to process a funds transfer ?

    A fund transfer to your own account or third party within Bank CIMB Niaga will be processed directly (online realtime). You can check your balance through the [MANAGE MY ACCOUNTS] menu, select the [ACCOUNT INQUIRY]. For Forex Telegraphic Transfer, the time needed depends on the cut-off time of destination country. For Transfer IDR by clearing, your account will be deducted directly, however the clearing process will depend on the cut-off time of destination city.

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  6. How can I view my activities in using CIMB Clicks ?

    Go to the [CLICKS TRANSACTION] menu.

    Select an account number in the [ACCOUNT NO] and the date period to get account activities in CIMB Clicks.

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  7. What happens if I do not have enough funds in my account ?

    A message stating that you do not have enough funds in your account to perform this transaction will be displayed when you try to perform any transfers or payments exceeding your account balance.

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  8. How do I logout without affecting the transaction/ payments that I have submitted ?

    Please ensure that you have obtained the confirmation page of any transaction you wish to complete. Once this is obtained you may safely log out. You can always check as to whether your previous transaction was successful by checking the Transaction History

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  9. If I move to other services within the CIMB Clicks site or logout before the current transaction is completed, will this affect the transaction ?

    Yes. Please make sure that you've got a confirmation page of every transaction that you want to finish. After this you can be obtained safely log out. You can always check whether the previous transaction you make by checking Transactions History.

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  10. If I click Back button will the transaction payment that I have submitted previously will be deleted from the system ?

    Clicking on the 'back' button at any stage will bring up the previously viewed page. If you have proceeded to submit and confirm any transactions, the transactions are considered valid and accepted by us

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  11. If my transaction was not successful for some reasons, is the transaction record still in the system ? Do I have to re-submit again ?

    Check your internet activities in [CLICKS TRANSACTION]. If the transaction is unsuccessful, you will need to resubmit the transactions.

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  12. Can I save a transaction that I have done ?

    Yes. You can go to 'File' and select 'Save' for any desired folder. The transaction page will appear in a web browser where you call it up again.

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  13. Can I print my transaction that I have done ?

    Yes, you can call up the print function in your browser but pages printed out in A4 size paper may not fit the layout as prescribed in your browser. This may cause the pages to print out in more than one page

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  14. Why does my browser time out when I left idle ?

    This is a built-in, security feature that automatically times out after 10 minutes. This is incorporated to ensure that your accounts are not accessed by unauthorised individuals should you leave your PC unattended.

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  15. How can I cancel/change a funds transfer I've already submitted ?

    For immediate transfer, you can not cancel/change a funds transfer you've already submitted

    For post dated & recurring transfer, if still in Pending status, you can cancel/change a funds transfer :

    • Go to the [Manage My Accounts] menu
    • Choose the [ACCOUNT DETAILS],[VIEW/ DOWNLOAD TRANSACTION] option

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